Contact Stenograph
The way to reach us is email: [email protected]. Signed-in customers can also get help inside the app, where the help panel already knows your plan and your account.
Write to Stenograph support
Send your message to [email protected]. Every message is read by the people who run the service, and replies come from the same address.
Help inside the app for signed-in customers
If you already have an account, open the help panel in the Stenograph app. It shows answers for your plan and lets you send a question with your account details attached, so you do not have to explain which account you use.
What to include in your email
A complete first message saves a round of questions and gets you to a solution faster.
- The email address on your Stenograph account
- Your plan, such as Solo, Pro, Team or Enterprise
- The device and app involved, for example the Mac app, the Windows app, the Chrome extension or the phone keyboard
- What you did, what you expected and what happened instead
- A screenshot if something looks wrong on screen
Typical topics we help with
- Billing, invoices, switching between monthly and yearly, and cancellation
- Account access, seats and changes to the account email
- Security reports, with "Security" in the subject line
- Data deletion requests for text history, transcripts or the whole account
- Questions about dictionaries, writing styles and voice commands
Answers you may find right away
Many questions about the microphone, limits, privacy and plans are answered in the stenograph faq. Prices and limits are on the stenograph pricing page, data handling on the dictation privacy page, and payment rules in the refund policy.
Ready to start dictating
If your question was about getting started, the quickest answer is to record a short passage and see the result.